LifeLock Review

By Kevin Mercadante

Please be advised the operator of this site accepts advertising compensation from LifeLock for links on this site. 

Overview

LifeLock is an identity theft protection service*. They offer products that help detect identity issues, and alert their members of suspicious activity. They actively monitor identity touch points, including new account openings and credit related applications. In addition, they offer a suite of services to help members deal with identity theft issues. And though they are not a credit service, they do provide both your credit report and credit scores for informational purposes.

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The company started in 2005, and now provides identity protection for than 3.6 million members. They are currently offering a 30 day free trial, after which you can purchase a basic package for less than $9 per month.

Features and highlights

LifeLock offers a mix of at least 25 different service features, depending on the protection level you decide to purchase. Some of the more interesting features include:

LifeLock Identity Alert System: Alerts are sent to you via text, phone or email‡‡, and their Identity Restoration Specialists are ready to help you. This is available with all service packages.

Black Market Surveillance: LifeLock monitors more than 10,000 criminal websites around the world and notifies you if they find your data offered for sale.

$1 Million Total Service Guarantee‡​ : LifeLock will spend up to $1 million to hire lawyers, accountants and investigators to aid your recovery from an identity fraud incident. Once again, this is available on all service packages.

Checking and Savings Account Application Alerts: LifeLock searches for your personal information in new account applications at banks and credit unions across the country.

Bank Account Takeover Alerts†​: LifeLock will alert you if you your account has been taken over by another party.

Data Breach Notifications

LifeLock will let you know about large scale data breaches, so you can help protect your personal information.

LifeLock also provides your monthly educational credit score as part of its premium level service plan. The score is provided by the TransUnion TransRisk Score, which is closely calibrated with your FICO score, giving you an opportunity to monitor your credit.

Sign Up Process

Once you choose which plan you want to have, you go to the Enrollment page, where you enter basic information, including your name, date of birth, email address, Social Security number, physical address and alert phone number. On the next screen, you will be given the option to add your family to the plan. Finally, you will provide payment information, and you’ll be ready to go.

Pricing Information

LifeLock is currently offering a 30 Day Free Membership + 10% off on LifeLock Memberships. There are three plans, and here is what each includes, as well as the monthly fee (net of the 10% price discount):

LifeLock Standard. At $8.99 per month, this plan offers:

  • LifeLock Identity Alert System*

  • Lost Wallet Protection

  • Address Change Verification

  • Reduced Pre-Approved Credit Card Offers

  • Black Market Surveillance

  • Live Member Support 24/7/365

  • $1 million Total Service Guarantee

LifeLock Advantage

At $17.99 per month, this plan includes everything you get with the LifeLock Standard Plan, plus:

  • Fictitious Identity Monitoring*

  • Court Records Scanning

  • Data Breach Notifications

  • Online Annual Credit Reports and Scores from one credit bureau

  • Credit Card, Checking and Savings Accounts Activity Alerts

LifeLock Ultimate Plus

At $26.99 per month, this plan includes everything you get with the LifeLock Advantage Plan, plus:

  • Investment Account Activity Alerts

  • Checking and Savings Account Application Alerts

  • Bank Account Takeover Alerts

  • Credit Inquiry Activity

  • File Sharing Network Searches

  • Sex Offender Registry Reports

  • Monthly Credit Score Tracking

Customer Support

LifeLock Customer Support is available 24 hours a day, seven days a week. They can be reached by toll-free phone or by mail. You can also visit the Member Portal for self-service options. LifeLock also has a comprehensive, multi-page FAQ section where you can find answers to most questions.

Curiously, there is no mention of email support or live chat, but with 24/7 phone support available, email and live chat contact are not entirely necessary.

Ease Of Use

LifeLock has one of the more intuitive websites in the industry. The site has a sharp layout, and a reasonable number of links to enable you to go exactly where you need to, withouat being overwhelmed with relatively low value links that mostly serve to confuse. The site even offers a Risk Calculator page that helps you to determine how at-risk you are for identity theft*.

You can have your LifeLock Alerts sent directly to your cell phone via text messages‡‡. They also offer a mobile app - LifeLock Wallet - for both Android and iPhone devices.

Bottom Line

LifeLock offers one of the widest packages of identity theft protection* services available, including direct support in the event your identity is compromised. With a 30 Day Free Membership, and packages starting at less than $9 per month, LifeLock is too good to pass up.

* No one can prevent all identity theft. 

** Network does not cover all transactions and scope may vary.

 Lifelock does not monitor all transactions at all businesses.

‡‡ Phone alerts made during normal local business hours.

 Service Guarantee benefits for State of New York members are provided under a Master Insurance Policy issued by State National Insurance Company. Benefits for all other members are provided under a Master Insurance Policy underwritten by United Specialty Insurance Company. Under the Service Guarantee LifeLock will spend up to $1 million to hire experts to help your recovery.  Please see the policy for terms, conditions and exclusions at LifeLock.com/legal.

 

Address

60 East Rio Salado Parkway, Suite 400
Tempe, AZ 85281

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  About Kevin Mercadante

 Kevin Mercadante is a freelance professional personal finance blogger,
 and the owner of his own personal finance blog, OutOfYourRut.com. He
 has extensive backgrounds in both accounting and the mortgage industry.
 Follow Kevin on Google+.

 

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